At Innerware, your comfort and confidence are our priority. To maintain the highest hygiene standards and ensure every woman receives the best possible fit, please take a moment to read through our return guidelines before purchasing.
We offerย exchanges or store credits within 30 daysย of purchase.
To be eligible, items must be:
Please note, for hygiene and care reasons, the followingย cannot be returned or exchanged:
Items purchased without a Innerware Staff fitting, or bought against the guidance of our fitting team, are classified asย โCustomer Choiceโย and are not eligible for return or exchange.
Please note:
Proper fitting check by Innerware staff is strongly recommended.
Gift cards are non-refundable and cannot be exchanged for cash.
Not loving the fit and were fitted by one of Innerware’s trained staff?
Our fitters are trained to help you find the perfect fit. If something feels uncomfortable after wearing it at home, please contact us so we can help refit or recommend alternatives.
Contact Innerwareย within 10 daysโby phone, email, or by popping back in storeโso our staff can reassess and refit you.
If you believe an item may have a manufacturing fault, please return in-store to have the garment accessed by staff.
All refunds or replacements for faulty goods are subject to the manufacturerโs assessment and approval.
We are unable to accept returns for items damaged due to improper care or wear.
Please remember:
Wash bags help prevent snagging butย do notย protect braย wires. If Your garment care tag states โHAND WASH ONLYโ – Hand washing is required; delicate machine cycles or wash bags arenโt considered hand washing.”
Underwired bras and garments markedย hand wash onlyย must be cared for as instructed on the garmentโs care tag.
Please note:
**ALWAYS READ GARMENT CARE TAGS AND FOLLOW WASH INSTRUCTIONS**
For health and safety reasons:
At Innerware, we want you to feel completely confident shopping online. If your order isnโt quite right, weโre happy to help.
If you need to return an item, please contact our team withinย 10 daysย of receiving your order.
Weโre able to offer aย full refundย on eligible items (excluding shipping costs), provided the garment is:
Return postage is the customerโs responsibility.
Please note, for hygiene and care reasons, the followingย cannot be returned or exchanged:
If you believe your item may be faulty, please get in touch with us as soon as possible so we can help.
Emailย sales@innerware.comย with the following details:
Once received, our team will assess the item and advise next steps in line withย manufacturer guidelines.
We are unable to accept returns for items damaged due to improper care or wear:
(Please refer to detailed information above at In-storeย ‘Damageย &ย Fault’ย policy conditions)
*International shipping unavailable
We offer flexible payment options to make shopping easier:
All standard payment methods are also accepted at checkout.
Customers with an existingย in-store accountย can now create anย online accountย and link the two to:
Once linked, youโll be able to enjoy full access to your purchase history and loyalty rewards online and in-store.
