At Innerware, your comfort and confidence are our priority. To maintain the highest hygiene standards and ensure every woman receives the best possible fit, please take a moment to read through our return guidelines before purchasing.
We offer exchanges or store credits within 30 days of purchase.
To be eligible, items must be:
Please note, for hygiene and care reasons, the following cannot be returned or exchanged:
Items purchased without a Innerware Staff fitting, or bought against the guidance of our fitting team, are classified as “Customer Choice” and are not eligible for return or exchange.
Please note:
Proper fitting check by Innerware staff is strongly recommended.
Gift cards are non-refundable and cannot be exchanged for cash.
Not loving the fit and were fitted by one of Innerware’s trained staff?
Our fitters are trained to help you find the perfect fit. If something feels uncomfortable after wearing it at home, please contact us so we can help refit or recommend alternatives.
Contact Innerware within 10 days—by phone, email, or by popping back in store—so our staff can reassess and refit you.
If you believe an item may have a manufacturing fault, please return in-store to have the garment accessed by staff.
All refunds or replacements for faulty goods are subject to the manufacturer’s assessment and approval.
We are unable to accept returns for items damaged due to improper care or wear.
Please remember:
Wash bags help prevent snagging but do not protect bra wires. If Your garment care tag states ‘HAND WASH ONLY’ – Hand washing is required; delicate machine cycles or wash bags aren’t considered hand washing.”
Underwired bras and garments marked hand wash only must be cared for as instructed on the garment’s care tag.
Please note:
**ALWAYS READ GARMENT CARE TAGS AND FOLLOW WASH INSTRUCTIONS**
For health and safety reasons:
At Innerware, we want you to feel completely confident shopping online. If your order isn’t quite right, we’re happy to help.
If you need to return an item, please contact our team within 10 days of receiving your order.
We’re able to offer a full refund on eligible items (excluding shipping costs), provided the garment is:
Return postage is the customer’s responsibility.
Please note, for hygiene and care reasons, the following cannot be returned or exchanged:
If you believe your item may be faulty, please get in touch with us as soon as possible so we can help.
Email sales@innerware.com with the following details:
Once received, our team will assess the item and advise next steps in line with manufacturer guidelines.
We are unable to accept returns for items damaged due to improper care or wear:
(Please refer to detailed information above at In-store ‘Damage & Fault’ policy conditions)
*International shipping unavailable
We offer flexible payment options to make shopping easier:
All standard payment methods are also accepted at checkout.
Customers with an existing in-store account can now create an online account and link the two to:
Once linked, you’ll be able to enjoy full access to your purchase history and loyalty rewards online and in-store.
